Lifetime Warranty Service Labour
For products that are sold and installed by Vinyl Window Pro Inc., we will provide the labour to complete manufacturer/supplier-approved warranty repairs or replacements for as long as the applicable manufacturer/supplier warranty remains in force for the specific component(s).
Labour coverage is limited to work required to complete the approved remedy and excludes finishes (drywall/paint/siding), building-envelope issues, special access, misuse/impact, and third-party modifications or repairs.
25-Year Installation Workmanship Warranty
For installations performed by Vinyl Window Pro Inc., we provide a twenty-five (25) year labour warranty covering installation workmanship defects directly caused by our installation
(e.g., incorrect leveling/plumbing/squaring, shimming, fastening, or sealing at the installation interface that results in operational issues or installation-interface air/water leakage).
This labour warranty does not cover product/manufacturing defects, normal wear and tear, routine service or adjustments, lubrication, re-caulking/re-sealing as maintenance, cleaning, cosmetic touch-ups, or issues caused by home settling/movement, building envelope/structural conditions, excessive indoor humidity/condensation, misuse/impact, or third-party modifications/repairs.
Routine maintenance items and wear components (including sealants/caulking and weatherstripping) are not workmanship defects and are not covered.
If the issue is determined not to be an installation workmanship defect, service is chargeable.
Cosmetic tolerances: Scratches less than 75 mm in length and pinholes less than 3 mm in diameter that are not visible at a distance of 3 meters against a uniform light source are not considered a defect.
Condensation / frost: Surface condensation or frost may appear on windows and doors due to colder weather and higher indoor humidity and is not considered a defect and is not covered by warranty.
Warranty coverage does not apply to issues or damage caused by misuse, abuse, negligence, impact, fire, flood, or other acts of God, excessive indoor humidity/condensation, lack of reasonable care,
or any modifications, repairs, or adjustments performed by others. If the issue is determined not to be covered under the applicable warranty, service is chargeable.
Email us with your name, address, invoice/contract number (if available), a clear description of the issue, and photos/video. We’ll review and advise next steps, including supplier claim support where applicable.
Download
Printable Warranty & Terms (PDF)
Supplier warranty approval may be required for defect claims. If a claim is denied, service is chargeable.
Explore the window style range
Fire Escape Windows
Awning Windows
Bay & Bow Windows
Casement Windows
Sliding Windows
Hung Windows
Picture Windows
Shaped Windows
Tilt & Turn Windows
Explore the Door range
Entry Doors
Patio Doors
Aluminum Sliding Doors
French and Garden Doors
Receive a Quick Quote.
For Immediate services please contact our customer service department on 403-456-6748. You are also welcome to send us an email.
Send us a Service Request.
For Immediate services please contact our customer service department on 403-456-6748. You are also welcome to send us service request via the following form.